Case Study

IT Strategy Development


EAL developed an IT Strategy that enabled the investment arm of Qatar’s sovereign wealth fund upon deciding how, where, in what and when investment in Harrods digital transformation was required.

The strategy provided a clear vision for technology delivery supporting business strategy as a fundamental layer in ensuring the successful growth of the business. You will see from the attached IT strategy document there is a very clear view of where their technology function is at and what the vision is, it also addresses what needs to be replaced, upgraded and maintained.

EAL’s view is that is that strategic plan should be continually developed to allow for updates and adapt to changes in the market. A strategic plan must consider what the future may hold and align resources required to support that vision. By regularly considering what the future may hold, you can make small manageable course corrections rather than having to “right the ship” when unexpected change occurs.


Customer Profile

Harrods is a globally-recognised luxury brand and retailer, known primarily for its Knightsbridge department store, one of London’s most-popular tourist attractions. The wider Harrods Group also operates business lines in aviation, property and banking, all delivered under the Harrods brand, to the highest standards of customer care.

IT Strategy Development

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