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ACAS IT Strategy Development

November 2017

Enterprise Architects worked closely with the ACAS IT department to develop an ACAS IT Strategy, Future State Enterprise Architecture and Strategic Roadmap for transition to a new more effective and flexible IT environment.

The Advisory, Conciliation and Arbitration Service (ACAS) is a Crown non-departmental public body of the Government of the United Kingdom. Its purpose is to improve organisations and working life through the promotion and facilitation of strong industrial relations practice. It may do this through a number of media such as arbitration or mediation, although the service is perhaps best known for its collective conciliation function - that is resolving disputes between groups of employees or workers, often represented by a trade union, and their employers.


  • Delivery of a new Target Operating Model for the ACAS IT organisation
  • Analysis of the primary Case Management system to identify transformation and modernisation options. A future state architecture will be developed that is business aligned and provides a modularised, cost effective approach to future and existing systems integration
  • Analysis of the Application Portfolio to capture and assess costs for each Application and provide an understanding of how license costs are apportioned to the underlying technology components that provide the supporting technology platform.
  • Solution options and recommendations for moving to GDS and/or IT trend driven technology stacks, considering the use of license free software (Open Source Software).
  • The Application Portfolio will consider the small systems that have been built by the same company who built and maintain the ACAS case management system.
  • ACAS is not currently connected to the Government networks. Technology recommendations, including necessary planning steps, design and impacts, will be documented in the IT strategy. Recommendations on Information Security Posture and Organisation Structure support will be made during this exercise